An audit finding is a gap to put right: raised by hand, by an auditor through a share link, from a clause's evidence, or automatically when a compliance question fails.

Each finding moves from Raised to Action planned, then Fixed, awaiting check, then Verified closed. Its timeline records who did each step and when.

The finding's owner, its verifier and people who manage audit programmes can work it. Your organisation can require the verifier to be someone other than the owner.

Step 1
Open the finding
In your audit programme, click the Findings tab, then click a finding. The register lists each finding's clause, where it is, its priority, owner, due date and status; the chips filter it by status.
Step 2
Give it an owner
Under Owner and due date, choose who will fix it, then click Save. You can also type a name for someone who isn't a user. The due date comes from the finding's priority; set your own to override it.
Step 3
Plan the action
Under Action plan, write what will be done, then click Save action plan. The finding moves to Action planned.
Step 4
Mark it fixed
When the work is done, say what was fixed under Mark it fixed, and add a link to evidence if you have one. Click Mark fixed. The finding now reads Fixed, awaiting check.
Step 5
Verify the fix
The verifier checks the fix. For a finding raised by hand, Accept the evidence of the fix is chosen to start; note what you checked if you like, then click Accept and close. If the fix isn't right, click Reopen and give a reason.
Step 6
Closed, with its record
The finding reads Verified closed. Its timeline shows when it was raised, the action plan, the fix and the verification, each with who did it and when.
Step 7
Other ways to verify
Instead of accepting the evidence, you can book a follow-up: a dated reminder to check again. A finding raised from a failed form answer can instead be closed by a follow-up check of that question, or by watching its answers pass for a number of days.