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Common Questions
Frequently asked questions
How do I add a new user to my organisation?
Organisation administrators can invite new users from the Users section of the dashboard. Invited users will receive an email with instructions to set up their account.
Can I access Read+Respond on a mobile device?
Yes. Read+Respond is available as a mobile app for iOS and Android, as well as via any modern web browser. Your data stays in sync across all devices.
Can I export care records?
Yes. Care records and reports can be exported from the platform. Contact support if you need assistance with specific export formats for your organisation's compliance requirements.
What happens if I have a question not answered here?
Reach out to our support team via email and we'll respond as quickly as we can. We aim to reply to all support requests within one business day.