Terms of Use

These Terms of Use ("Terms") govern your access to and use of the Read and Respond platform ("R+R" or "Platform") operated by R + R AI LIMITED ("we", "us", or "our").

By registering for an account, accessing, or using R+R, you agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, you must not use the Platform.

If you are accepting these Terms on behalf of an organisation, you represent and warrant that you have authority to bind that organisation. In that case, "you" refers to both you personally and the organisation.

We may update these Terms from time to time. We will notify you of material changes by posting updated Terms on our website or by emailing you. Your continued use of the Platform after such notification constitutes your acceptance of the revised Terms.

To use R+R you must:

• be at least 18 years of age;
• be a care or support professional, or an authorised representative of a care or support organisation;
• have the legal capacity to enter into a binding contract; and
• not be prohibited from using the Platform under any applicable law.

When creating an account, you must provide accurate, current, and complete information and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] if you suspect any unauthorised access to or use of your account.

Access to the Platform is provided to organisations ("Organisations") and their authorised users. Organisations are responsible for managing access rights and ensuring that only authorised individuals use their accounts. Accounts are personal and may not be shared with or transferred to another person without our prior written consent.

The Platform is designed for use by care and support professionals to manage care documentation, client information, and team communication. You agree to use R+R lawfully, ethically, and in accordance with all applicable professional standards.

You must not:

• use the Platform for any unlawful purpose or in violation of applicable laws or regulations;
• enter inaccurate, misleading, or fabricated information about any client;
• access client records without a legitimate care or support relationship with that client;
• share, sell, or disclose client data to unauthorised third parties;
• attempt to gain unauthorised access to any part of the Platform or another user's account;
• upload, store, or transmit malicious code or content that harms the Platform or its users;
• reverse engineer, decompile, or attempt to derive source code from the Platform;
• scrape, crawl, or systematically extract data without our prior written consent;
• use the Platform to transmit unsolicited communications; or
• impersonate any person or entity, or misrepresent your affiliation with any person or entity.

We reserve the right to investigate suspected violations and to suspend or terminate access without notice where we reasonably believe a serious breach has occurred.

You retain ownership of all data and content you upload or enter into the Platform ("User Content"), including personal and sensitive information about clients. By submitting User Content, you grant us a limited licence to store, process, and display it solely as necessary to provide and improve the Service.

Your use of the Platform involves the processing of personal information, including sensitive health and care information. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms.

You are solely responsible for ensuring that:

• all User Content you submit is accurate, up-to-date, and relevant to genuine care or support activities;
• you have obtained all necessary consents required under applicable privacy and data protection laws before entering personal or sensitive information about any individual;
• where you enter information about a participant in a government-funded disability or care program, you hold an appropriate role such as nominee, support coordinator, plan manager, or other authorised representative;
• information entered about minors (persons under 18) is accompanied by appropriate informed consent from the minor (where they have capacity) or from a parent or guardian (where the minor does not have capacity); and
• any information captured is accurate, respectful, and relevant to the care being provided.

We act as a data processor on your behalf with respect to client personal information. You remain the data controller and are responsible for compliance with all applicable privacy and data protection laws in your jurisdiction.

You warrant that your User Content does not infringe the intellectual property or privacy rights of any third party. You indemnify us against any claim arising from User Content you submit that violates these Terms, applicable law, or the rights of any person.

R+R incorporates AI-powered features, including document processing, conversational assistance, and care note generation. These features are designed to support — not replace — professional judgement.

You acknowledge and agree that:

• AI-generated content may contain errors, omissions, or inaccuracies and must be reviewed and verified by a qualified professional before being relied upon;
• you remain solely responsible for any decisions made using AI-generated content, including care plans, case notes, or recommendations;
• AI features must not be used as a substitute for clinical assessment, professional diagnosis, or regulated health or care advice; and
• we do not warrant that AI outputs are accurate, complete, or fit for any particular purpose, or that they comply with any regulatory standard.

We are not liable for any harm, loss, or regulatory consequence arising from your reliance on AI-generated content without appropriate professional review.

The Platform — including all software, design, trademarks, logos, documentation, and AI models — is owned by or licensed to us. Nothing in these Terms transfers any intellectual property rights to you.

You retain all ownership of User Content you submit. The limited licence you grant us to process your User Content does not give us any ownership of it.

You must not use our name, logo, or branding without our prior written consent.

Access to certain features of R+R is subject to a paid subscription. Subscription fees, billing cycles, and included features are described on our website or in a separate order form or agreement.

By subscribing you agree that:

• all fees are payable in the currency specified on your invoice or subscription agreement;
• fees are non-refundable except as required by applicable law or as expressly stated in the subscription agreement;
• we may vary fees on reasonable written notice and your continued use of the Platform after the notice period constitutes acceptance of the new fee; and
• failure to pay may result in suspension of access until outstanding amounts are settled.

Where required by law, fees include applicable taxes. We will provide you with a valid tax invoice where required.

We strive to maintain high availability of the Platform but do not guarantee uninterrupted access. We may temporarily suspend access for maintenance, security updates, or circumstances beyond our reasonable control.

We will endeavour to provide advance notice of planned maintenance where practicable.

The Platform may integrate with or link to third-party services such as cloud storage providers, identity providers, or payment processors. Your use of any third-party service is governed by that service's own terms and privacy policy. We are not responsible for the availability, accuracy, or practices of any third-party service.

Links to external websites are provided for convenience only. We do not endorse and are not responsible for the content or privacy practices of those websites.

You agree to indemnify, defend, and hold harmless R + R AI LIMITED and its officers, directors, employees, and agents from and against any claims, damages, losses, penalties, or expenses (including reasonable legal fees) arising out of or relating to:

• your use of the Platform in breach of these Terms;
• User Content you submit, including any privacy breach or infringement of third-party rights;
• your violation of any applicable law or regulation; or
• any claim by a client or third party arising from your care or support activities recorded on the Platform.

The Platform is provided "as is" and "as available". To the fullest extent permitted by law, we make no warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, or uninterrupted or error-free operation.

To the maximum extent permitted by law, we exclude all liability for any indirect, incidental, special, or consequential loss or damage arising from your use of or inability to use the Platform, or reliance on AI-assisted content.

Our total liability to you for any claim arising under these Terms will not exceed the fees paid by you to us in the three months preceding the event giving rise to the claim.

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by applicable consumer protection laws that cannot lawfully be excluded or limited.

Either party may terminate access to the Platform on written notice. Upon termination, your right to access the Platform ceases immediately.

We may terminate or suspend your access immediately without notice if you breach these Terms, fail to pay applicable fees, or if continued access would pose a risk to the safety or privacy of any individual.

On termination, we will make Your Content available for export for a period of 30 days, after which it may be deleted in accordance with our Privacy Policy and applicable law. You are responsible for exporting any data you wish to retain before this period expires.

Provisions of these Terms that by their nature should survive termination — including intellectual property, disclaimers, indemnification, and governing law — will continue to apply.

These Terms are governed by the laws of the jurisdiction in which R + R AI LIMITED is registered. Each party submits to the exclusive jurisdiction of the competent courts in that jurisdiction for the resolution of any dispute relating to these Terms.

Before commencing legal proceedings, you agree to first contact us in good faith to attempt informal resolution by emailing [email protected]. We will endeavour to respond and work toward resolution within 30 days.

If you have any questions about these Terms, please contact us:

R + R AI LIMITED
Email: [email protected]